Shipping & Returns Information
We deliver authentic South African chilli sauces nationwide with secure packaging and reliable service. Learn about our shipping options and return policy.
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Delivery Options
Choose the delivery option that best suits your needs and location
Standard Delivery
Reliable delivery to main centers across South Africa
Express Delivery
Fast delivery for urgent orders in major cities
Rural Delivery
Extended delivery to rural communities
Secure Packaging
Your chilli sauces are carefully packaged to arrive in perfect condition
Protective Packaging
Double-wrapped bottles with bubble wrap and secure cushioning
Temperature Control
Insulated packaging for extreme weather conditions
Tracking Included
Full tracking information from dispatch to delivery
Packaging Process
Quality Check
Each bottle inspected before packing
Protective Wrap
Individual bubble wrap for each bottle
Secure Boxing
Cushioned boxes with proper spacing
Final Inspection
Package sealed and tracking applied
Returns & Exchanges Policy
We stand behind our products and want you to be completely satisfied
Return Conditions
Returns accepted within 30 days of delivery
Products must be unopened and unused for food safety
Original packaging and labels must be intact
Quality issues covered regardless of opening status
Return Process
Contact our support team with your order details
Receive return authorization and prepaid shipping label
Package items securely and attach return label
Refund processed within 5-7 business days of receipt
Quality Guarantee
If you receive a product that doesn't meet our quality standards - wrong heat level, off taste, leakage, or any quality issue - we'll replace it immediately at no cost to you, even if the bottle has been opened.
Need to Return Something?
Our customer service team is here to help make the return process as smooth as possible.