Privacy Policy
We are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.
Our Commitment to Your Privacy
ChilliHotSauce ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ChilliHotSauce.co.za or make purchases from us.
We comply with the Protection of Personal Information Act (POPIA) and other applicable South African privacy laws. By using our website or services, you consent to the collection and use of information in accordance with this policy.
Quick Summary: We only collect information necessary to provide our services, never sell your data to third parties, and you have full control over your personal information.
Information We Collect
Personal Information You Provide
When you interact with us, we may collect:
- Name, email address, and phone number
- Shipping and billing addresses
- Payment information (processed securely by our payment providers)
- Communication preferences and newsletter subscriptions
- Messages sent through contact forms or customer support
- Product reviews and feedback
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and general location information
- Browser type, operating system, and device information
- Pages visited, time spent on site, and navigation patterns
- Referring website and search terms used to find us
- Cookies and similar tracking technologies (with your consent)
How We Use Your Information
Service Delivery
- Process and fulfill your orders
- Communicate about your purchases
- Provide customer support
- Send order confirmations and shipping updates
Website Improvement
- Analyze website usage and performance
- Improve our products and services
- Personalize your experience
- Prevent fraud and ensure security
Marketing (With Consent)
- Send newsletters and product updates
- Share recipes and cooking tips
- Inform about sales and promotions
- Conduct market research
Legal Compliance
- Comply with legal obligations
- Protect our rights and interests
- Resolve disputes
- Maintain business records
Information Sharing and Disclosure
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in these limited circumstances:
Service Providers
With trusted partners who help us operate our business (payment processors, shipping companies, email service providers) under strict confidentiality agreements.
Legal Requirements
When required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Data Security and Protection
We implement appropriate technical and organizational security measures to protect your personal information:
Technical Safeguards
- • SSL encryption for data transmission
- • Secure servers and databases
- • Regular security updates and monitoring
- • Access controls and authentication
Organizational Measures
- • Staff training on data protection
- • Limited access on a need-to-know basis
- • Regular security assessments
- • Incident response procedures
Please note: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
Under POPIA and other applicable laws, you have the following rights regarding your personal information:
Access
Request a copy of your personal information we hold
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal information
Opt-out
Unsubscribe from marketing communications
Portability
Receive your data in a portable format
Complaint
Lodge a complaint with the Information Regulator
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences.
Essential Cookies
Required for website functionality (shopping cart, login, security)
Analytics Cookies
Help us understand how visitors use our website (with your consent)
Marketing Cookies
Used to deliver relevant advertisements (only with your consent)
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your information, please contact us:
Privacy Officer
Policy Updates
We may update this policy periodically. Significant changes will be notified via email or prominent website notice. Continued use constitutes acceptance of updates.